Mystery Shopper
You are concerned about the quality of service your organisation provides and you need an outsider to assess it and report back to you.
Penhire staff put themselves in the shoes of your customers/clients and work through a checklist of issues (as a "Mystery Shopper"). Our reports hold a mirror up to our clients' customer service, giving a clear and concise picture of the strengths and weaknesses that we identify, and highlighting the changes that could be introduced.